Terms of Service

These Terms of Service ("Terms") govern access to and use of CreatorHab (the "Service"), operated by Falcon Solutions s. r. o. ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

CreatorHab is a web-based platform that provides content creators with analytics and AI-assisted tools for analyzing and improving YouTube and other social content (e.g. comment analysis, script/hook optimization, content summarization). Some tools call third-party AI and data providers (including OpenAI and the YouTube Data API) to generate results.

Not all tools offered on the Service are fully automated or AI-driven at any given time; the specific tools available, and their underlying implementation, may change without notice.

2. Accounts

You sign in using Google OAuth. You must provide accurate account information and are responsible for activity that occurs under your account. You must be at least 16 years old to use the Service.

3. Subscriptions, Credits & Billing

The Service is offered under a subscription model with multiple tiers (Free, Pro, Business, and Agency). Paid tiers are billed on a recurring monthly or yearly basis through our payment processor, Stripe. By subscribing, you authorize us (via Stripe) to charge your chosen payment method on a recurring basis until you cancel.

Tool usage is metered through "Creator Credits", allocated monthly according to your plan and consumed as you run tools. Unused credits accumulate but do not entitle you to a cash refund. Additional credits may be purchased as one-time top-up packs.

You may cancel a paid subscription at any time from your account page. Cancellation takes effect at the end of the current billing period; access to paid-tier features continues until then, after which your account reverts to the Free tier. We do not provide prorated refunds for partial billing periods, except where required by applicable law.

Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you generally have a 14-day right to withdraw from a distance contract without giving a reason. However, because our Service consists of digital content and services that begin executing (e.g. crediting your account, granting immediate access to paid features) as soon as payment is confirmed, by subscribing and requesting immediate access you expressly consent to immediate performance and acknowledge that you thereby lose your right of withdrawal once the service has been fully performed, in accordance with Slovak Act No. 102/2014 Coll.

4. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to circumvent credit limits, rate limits, or tier restrictions; (c) scrape, resell, or provide third-party access to the Service without our written permission; (d) upload or submit content you do not have the right to use; or (e) attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or its underlying infrastructure.

We may suspend or terminate accounts that violate these Terms.

5. Content You Submit

You retain ownership of content you submit to the Service (e.g. video URLs, pasted text, creator/audience profile descriptions). You grant us a limited license to process that content — including transmitting it to third-party AI providers such as OpenAI — solely to provide the Service to you. You are responsible for ensuring you have the necessary rights to submit any content you use with the Service.

6. Third-Party Services

The Service relies on third-party providers, including Stripe (payments), Google (sign-in and analytics), OpenAI (AI processing), the YouTube Data API and YouTube transcripts (video/comment data), and Cloudflare (bot protection). Your use of the Service is also subject to the applicable terms of these providers where relevant. We are not responsible for outages or errors originating from third-party providers.

7. Intellectual Property

The Service, including its software, design, and branding, is owned by Falcon Solutions s. r. o. and protected by applicable intellectual property laws. Nothing in these Terms grants you rights to our trademarks or branding beyond what is necessary to use the Service as intended.

8. Disclaimer & Limitation of Liability

The Service, including any AI-generated analysis, scores, or recommendations, is provided "as is" and for informational purposes. We do not guarantee the accuracy, completeness, or fitness for any particular purpose of any output, and you should exercise your own judgment before relying on it.

To the maximum extent permitted by applicable law, Falcon Solutions s. r. o. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable Slovak or EU consumer protection law.

9. Changes to the Service or Terms

We may modify these Terms or the Service from time to time. Material changes to these Terms will be communicated by posting an updated version on this page with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law & Disputes

These Terms are governed by the laws of the Slovak Republic, without regard to conflict-of-law principles. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve disputes out of court.

11. Contact

Questions about these Terms can be sent to falconsolutionssro@gmail.com.